Effective Date: 01/09/2023
EnviroSolution Ltd is dedicated to delivering high-quality services through our website. Our refund policy is designed to provide clarity on our procedures for handling refund requests for services purchased through our website.
1. Eligibility for Refund
1.1. Service Unavailability: In the event that we are unable to provide the service you purchased, you are eligible for a full refund.
1.2. Dissatisfaction with Service: If you are not satisfied with the service you received, you may request a refund within 7 days from the date of purchase. We will evaluate your request and may issue a partial or full refund at our discretion.
2. How to Request a Refund
To initiate a refund request, please follow these steps:
2.1. Contact Customer Support: Reach out to our Customer Support team via email at firstname.lastname@example.org or by calling 0151 291 6451 to inform us of your refund request.
2.2. Provide Information: In your communication, include the following details:
Your full name
Date of purchase
Reason for the refund request
Any additional information that can assist us in processing your request.
3. Refund Process
Upon receiving your refund request, we will review it within 5 business days. During this period, we may contact you for further information or clarification. After our evaluation, we will determine whether to issue a refund.
3.1. Approved Refunds: If your refund request is approved, we will process the refund within 7 days. The refund will be credited back to the original payment method used for the purchase unless otherwise specified.
3.2. Rejected Refunds: If your refund request is denied, we will provide a clear explanation of the reasons for the denial.
4. Contact Information
If you have any questions or concerns regarding our Refund Policy or if you wish to request a refund, please contact our Customer Support team:
Customer Support Email: email@example.com
Customer Support Phone: 0151 291 6451
5. Changes to this Refund Policy
EnviroSolution Ltd retains the right to amend or update this Refund Policy at any time. Any modifications will be posted on our website, and the effective date will be adjusted accordingly.
By using our website and services, you acknowledge and agree to abide by the terms and conditions outlined in this Refund Policy. It is your responsibility to periodically review this policy for any updates or changes.
Thank you for selecting EnviroSolution Ltd for your service needs. We are committed to providing excellent services and addressing refund requests fairly and promptly.