Tell us promptly if you need to cancel, postpone or query a payment.
Any refund or credit depends on the service instructed, the stage reached, work already performed and costs already committed. The summary below is provided for convenience; the current Terms and Conditions and your project Proposal prevail.
Scheduled site work cancellation charges.
100% of the Fees for the affected scheduled work may be charged.
50% of the Fees for the affected scheduled work may be charged.
25% of the Fees for the affected scheduled work may be charged.
Committed or incurred third-party and abortive costs that cannot reasonably be avoided or recovered may also be payable, including drilling or plant charges, laboratory bookings, equipment hire, travel and accommodation. Where notice is given more than 7 days before the scheduled start, the percentage cancellation charge above does not apply, but unavoidable committed third-party costs may still apply.
Stopping a project after work has started.
If you stop or terminate instructed Services for convenience, the Terms provide for payment of Services already performed, committed costs and liabilities, and a fair and reasonable amount for work in progress. A refund is therefore not calculated simply by whether a final report has yet been issued.
Provide the project, quotation, invoice or transaction reference, your contact details and what you want us to review.
We will check work completed, scheduled resources, third-party commitments, payments received and the applicable Proposal and Terms.
If a payment has been duplicated or applied incorrectly, contact us with the transaction details. We will confirm any approved correction or repayment and the route used.